SHIPPING & RETURNS

Shipping Policy

Orders are shipped Monday through Friday. Major holidays like Christmas and Labor Day are not included in transit times. We’re happy to ship via UPS, UPS Express, FedEx, or USPS.

  • USPS normally takes 2-3 transit days, but may take up to 10. If your package goes missing, contact us at info@soaptraderco.com. We have a private insurance program, so you don’t have to contact the post office when smaller packages go missing.

  • Ground shipping takes around 5 days to deliver in the US from our Seattle, WA fulfillment center. It can be USPS, UPS, or FedEx at our discretion. Ground doesn’t guarantee any specific delivery time and it can take up to 10 days. Find a list of transit times below. Certain areas of your state may be more easily accessible, so you’ll see it more than once.​

Damage Orders or Missing Items Policy

We can issue a refund or replace your missing, incorrect, or damaged items within 30 days of purchase. Please check your order as soon as possible. If anything is missing or incorrect,

email info@soaptraderco.com. It helps if you have your order number and a list of the items.

If your order is damaged, please take photos of the items, box, and labels and email it to us. If you choose a replacement, we’ll ship it to the original shipping address. If a package is sent to an incorrect address and returned to us, you are responsible for the cost to ship it again.

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